Mobile / Casino
bengal77 collects only the account and transaction data needed to run your wallet, process payments through Nagad, Rocket and Bank Transfer, and keep your account secure. This policy explains what we collect, why we hold it, and the steps available to you when you want to review or correct it.
When you open an account with us, we collect the details you enter directly: your name, contact address, login credentials and any payment method identifiers linked to your wallet — for example the mobile number registered to your Nagad or Rocket account, or the bank details you submit for a Bank Transfer. We also collect transactional records: deposit amounts, withdrawal requests and the timestamps attached to each action in your account history. Technical data — browser type, device model and session identifiers — is logged automatically to support account security and to help us identify unusual access patterns. We do not collect payment credentials such as PIN codes or full card numbers; those are handled by the payment processor directly. Data collected through your account is used for identity verification, transaction processing and responding to support requests. We do not sell your personal data to third parties. Where we work with service providers who process data on our behalf, those providers are contractually required to handle it only for the purpose we specify. Retention periods vary by data category: active account data is held while your account remains open; transaction records may be retained for a longer period where applicable law requires it. Your eligibility to use this platform depends on your local law and the eligible regions we currently serve.
Your Nagad mobile number is stored as a payment identifier when you link it to your account wallet. We do not store Nagad PINs or one-time codes.
Rocket account references are held as transaction context only. The actual payment flow runs through the Rocket network; we see only the confirmation record on our side.
Bank account details submitted for withdrawal are held securely and used only to process the specific transfer you request. They are not shared with unrelated third parties.
This policy covers your personal data as it moves through bengal77's own systems — your account profile, wallet activity and any support communications you send us. It does not extend to third-party sites you may reach through links on our pages, nor does it govern how payment networks like Nagad or Rocket process data on their own platforms. Understanding the boundary between what we control and what a third party controls matters when you want to raise a data question with the right party.
Login credentials, session records and device identifiers collected when you sign in or use the account page fall fully inside this policy. You can request a record of this data by contacting our support channel.
Deposit and withdrawal records tied to your wallet — including payment method references for Nagad, Rocket or Bank Transfer — are covered here. Records are retained as required by applicable rules.
We use cookies to maintain your logged-in session and to remember basic preferences. Cookie data is covered by this policy; you can manage cookie behaviour through your browser settings.
External payment gateways and game content studios operate under their own data terms. Once data leaves our system to a third-party processor, their policy governs that portion of the data flow.
Your account area is the starting point for most data actions. From the account settings page, you can review the personal details we hold — name, contact information and linked payment references — and submit a correction request if something is inaccurate. If you want a summary of the transaction records attached to your account, raise the request through our support channel and specify the date range you need. We aim to respond to data requests within a reasonable period; the actual timeline depends on the volume of requests we are handling and the scope of what you ask for. Where your local law grants specific data rights — such as the right to ask us to delete certain records — we will assess your request against the retention obligations that apply in your region. Availability of all account features and data rights depends on your local law and the eligible regions we serve.
Open the account settings page to see the personal details and payment references currently stored against your profile. If anything looks wrong, use the edit fields shown there or contact support.
Submit a correction through the account page or send a written request to our support team. Include the specific field you want changed and the accurate information you want it replaced with.
For questions about how a specific data point was collected or how long it will be held, contact support directly. Give your account reference so we can locate the relevant records quickly.
If your local law gives you a right to request deletion of certain data, write to us through the published support channel. We will review the request against our legal retention obligations and respond.
If you have a question specifically about how bengal77 handles your personal data — what we hold, how long we keep it, or how to correct a detail — the routes below are the published channels for privacy-related contact. Choose the one that suits how you prefer to communicate. Each route connects to our account support team, who handle data queries alongside general account questions.
Open the live chat widget from any page while signed in. State that your query is about your account data or this privacy policy so the agent can route it to the right team member.
Send a written request to our support email address, which is listed on the Contact page of this site. Include your account reference and a clear description of the data matter you want to discuss.
The Help Centre inside your signed-in account area includes a data and privacy section. You can submit a formal data request through the form there, which creates a logged ticket for tracking.
Account data at bengal77 sits behind access controls that restrict who on our team can view or edit it. Connections between your browser or mobile device and our servers use standard encryption in transit. We review our data handling practices when regulations in the regions we serve are updated, and we update this policy to reflect any material change. The date shown at the bottom of this policy page marks when the current version came into effect.
Data passing between your device and our servers — login credentials, account details, payment references — is encrypted. This applies whether you access via mobile browser or desktop.
Session cookies keep you logged in during your visit. Analytics cookies are used only in aggregate form. You can adjust cookie permissions through your browser without affecting your ability to log in.
Active account data is held while your account is open. When an account is closed, we follow applicable retention requirements before deleting records. We do not hold data longer than those requirements specify.
When we make a material change to this policy, we publish the updated version on this page and update the effective date. For significant changes, we may also send a notice to your registered contact address.
These are the questions we receive most often about data handling, account records and how to act on your rights under this policy. If your question is not covered here, reach us through the support routes listed above.
We hold your registration details — name and contact information — your login session records, the payment method references you have linked (such as a Nagad mobile number or Bank Transfer details) and the transaction history tied to your account wallet. We do not hold payment PINs or full card numbers.
Yes. Raise a data access request through live chat or the email address on our Contact page. Include your account reference and the scope of what you want to review. We will respond within a reasonable period, depending on the complexity of the request.
Open the account settings page while signed in and use the edit fields shown there for basic details. For details that cannot be changed directly — such as a registered contact address — submit a correction request through support, describing the error and the accurate replacement information.
We do not sell your data. We share only what is necessary with service providers who process data on our behalf — for example payment processors handling a Nagad or Rocket transaction. Those providers are contractually restricted to using data only for the purpose we define.
Active account data is retained while your account remains open. Transaction records may be kept for longer where applicable rules in your region require it. After an account is closed, we follow those retention requirements before deletion. The exact period depends on your local regulatory context.
Contact us immediately through live chat or the support email on our Contact page. Tell us your account reference and describe what you noticed. We will review the account access logs and advise on the next steps, including any security measures you should take on your end.